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Do you need greater speeds? Contact us to check for availability.
When you report a problem with your SWS Broadband connection we will ask you to carry out a series of checks, tests and reboots, if this does not restore your service and we cannot find a network fault or fix a problem remotely we will offer an engineer’s visit.
We respond to network outages same or next day and to outages/issues isolated to individual customers same or next business day.
You will not be charged if the problem is found to be within the SWS Broadband network outside the boundary of your property.
You will be charged for the visit, any adjustments or repairs carried out or equipment replaced if the problem is found to be caused by things like:
We will not be able to tell you if there is a charge or what the charge will be until after an engineer visits and assesses the problem..
Where possible our engineer will inform you of any charges and the work that needs to be carried out to restore your connection and will require your approval before carrying out repairs or replacing equipment.
If you are in contract with us, then you can benefit from free call-out if we are unable to resolve SWS Network connectivity issues remotely or through telephone support.
Note:
SWS is not responsible for your home network and connection of devices within your property. Our customer and technical support teams will do their best to provide information to enable you to troubleshoot and resolve home network issues or not-spots within your property. Any visits to resolve home-network issues which are not related to a faulty router or radio are chargeable.
Do you need greater speeds? Contact us to check for availability.
Refer a friend to our service and both of you will save on your broadband.
To successfully deliver a service, there must be a direct and unobstructed line of sight between your property and one of our relays or masts.
Hot spots and 'not-spots' in your home? If you're an existing SWS Customer we can provide advice and guidance to improve your Wi-Fi.
If there is a problem with your SWS Broadband connection that we cannot fix remotely, we will offer an engineer’s visit.
Are you having trouble with your SWS Broadband connection or service? Here are some hints and tips to get you up to speed.