Change Bandwidth
Do you need greater speeds? Contact us to check for availability.
We hope the following suggestions help you identify and resolve poor quality issues with Vonage calls. Please check the following (for both parties of the call if relevant):
Please let us know if your call quality remains poor after following the above process – and do contact Vonage customer support to log any issues – we are unable to escalate any case that hasn’t been logged.
Do you need greater speeds? Contact us to check for availability.
Refer a friend to our service and both of you will save on your broadband.
To successfully deliver a service, there must be a direct and unobstructed line of sight between your property and one of our relays or masts.
Hot spots and 'not-spots' in your home? If you're an existing SWS Customer we can provide advice and guidance to improve your Wi-Fi.
If there is a problem with your SWS Broadband connection that we cannot fix remotely, we will offer an engineer’s visit.
Are you having trouble with your SWS Broadband connection or service? Here are some hints and tips to get you up to speed.