Report a Fault

Network Status

SWS Broadband Network Status:

If there is a network incident which affects customer connections we update our Facebook page. The latest post will show here, please scroll to see earlier posts.

Our engineers respond to network outages/issues same or next day and to outages/issues isolated to individual customers same or next business day.

Please like and follow our Facebook page to receive our posts in your timeline.

If you are experiencing problems with your connection please call us on 0333 7000 227

Or alternatively you can report a fault here.