Report a Fault

Network Status

SWS Broadband Network Status:

If there is a network incident which affects customer connections we do our best to update customers affected via email or SMS. 

Our engineers respond to network outages/issues same or next day and to outages/issues isolated to individual customers same or next business day.

If you are experiencing problems with your connection please call us on 0333 7000 227

Or alternatively you can report a fault here.